Privacy Policy

1. Data We Collect

• Account information: Apple ID, display name, and email (may be a private relay email).
• Usage data: Translation session duration, language pairs used, credit balance. No audio is stored on our servers.
• Purchase records: Apple App Store transaction IDs for receipt verification and dispute resolution.

2. Audio Privacy & Third-Party AI Processing

LiveHi streams audio directly from your device to Soniox (soniox.com), our speech recognition and translation provider, for real-time transcription and translation. Audio is never routed through or stored on LiveHi servers.

Soniox processes audio in real time under the following conditions:

• Data sent: Raw audio stream only. No personally identifiable information (name, email, or account ID) is attached to the audio.
• No retention: Audio is discarded immediately after transcription. It is not stored or logged.
• No model training: Your audio and transcripts are never used to train or improve AI models.
• Security certifications: Soniox holds SOC 2 Type 2 and ISO/IEC 27001 certifications and is GDPR compliant. See Soniox Security & Privacy.

You will be asked to consent to this processing the first time you start a translation session in the app.

3. How We Use Your Data

• Authenticate your account and maintain your session.
• Track translation usage for billing purposes.
• Verify in-app purchases with Apple.
• Provide customer support.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention & Deletion

You may delete your account at any time from the LiveHi app (Profile → Delete Account). This permanently deletes all your data from our servers within 30 days, including session metadata and billing records.

5. Security

All data is encrypted in transit (TLS 1.3) and at rest. Third-party API keys are stored in AWS Secrets Manager and never exposed to the client app. Authentication tokens are stored in iOS Keychain.

6. Third-Party Service Providers

The following third-party services receive user data as described above. Each provider is contractually required to protect your data under equivalent or stronger standards.

7. Contact

For privacy inquiries: support@livehi.net